Privacy policy

The User is solely responsible for the data they provide to Airports & Travel and declares that the data provided during their visit is complete and accurate. In accordance with Article 34 of the French Data Protection Act of 6 January 1978, the User is informed that the personal information identified as mandatory and collected on the Site is necessary to use it. This information is intended exclusively for Airports & Travel and, where applicable, its contractual partners, for the purposes of performing the services in accordance with the General Terms of Use. The database created when using the services is also strictly confidential. 

When a User registers for Airports & Travel’s information services, they expressly consent to the processing of the data they provide, both mandatory and optional, at the time of registration. Personal information generally includes their email address and password, surname, first name, date of birth, postal address and telephone number. Airports & Travel guarantees the confidentiality of this data. Only the addresses of Users who have subscribed to « partner offers » by ticking the corresponding box may be shared with the relevant third parties. Data provided about travel preferences and interests is used for statistical purposes and targeted communications, in accordance with the consents given. 

Airports & Travel’s messages may not be considered « spam » by Users who have voluntarily and spontaneously registered their email address and/or telephone number on the Site as part of our mailing lists. In accordance with the provisions of the French Act of 21 June 2004 on confidence in the digital economy, data capable of identifying Users who have contributed to the creation of a contact record is securely held and stored by Airports & Travel. In accordance with this same Act, data capable of identifying our Customers who have purchased a Service is stored on our secure infrastructure and managed by the Data Protection Officer (DPO). 

The User has the right to refuse to provide some of their personal data; however, some of it may be essential for the proper functioning of the services. In other words, the absence of certain data may result in a deterioration in the quality of the services provided. The User is informed, through all the data-entry forms on the Site, of the distinction between the personal data required and the optional personal data. 

When the User uses our platform, certain additional data may be collected automatically using cookies for statistical purposes and/or customer relationship management, depending on their consents. This data may include browsing history, pages visited, searches performed, the browser used, the type of operating system used and the device used.

We inform Users that Airports & Travel can guarantee neither the confidentiality nor the deletion of personal data voluntarily posted by the User in private messages posted on third-party platforms.

Non-personal statistical data (for example: the number of unique visitors and the average number of pages viewed by the User) is analysed by Airports & Travel to understand how the Site is used, with a view to improving its editorial content.

When a Customer books a Service through our Services, their personal data and the data relating to their order are collected and transmitted to the relevant booking service provider, excluding payment methods, which are never stored. The purpose of processing the data collected by our services and those of our service providers is to execute and fulfil the order placed and optimise the customer experience (airport information, traffic alerts and additional services). Beyond this processing and in accordance with personal data regulations, the Customer may object at any time to any other use of their data or request its amendment or deletion by contacting the DPO of Airports & Travel. 

Your personal data collected as a User or Customer of the Airports & Travel website is used to:

• Identify you when you log in to our Site. This enables us to secure your account and connect you to the various Services to which you are entitled as a User of the site.
• Enable you to access our products and features and respond to your requests by facilitating access to our Services.
• Enable you to securely view your online orders on our partner booking services.
• Offer you the best possible experience on our website by optimising and personalising your experience as a User, including by offering you content, destinations or suggestions.
• Perform statistical analyses using cookies, enabling us to study anonymously how you use our site, ensure that it functions properly and verify that you have access to the most relevant information possible. This also enables us to monitor and improve the quality of our Services and services provided.
• Offer you advertisements tailored to your searches and the pages you have viewed, or relevant advertisements suited to your profile and targeted on other partner sites, for example.
• Respond to your requests submitted via the contact form or by any other means of contact you use.

Reminder: for any further information about data processing, you may contact the DPO under « Contact the data controller ».

The personal data collected is accessible only to the Data Controllers of Airports & Travel, affiliated partners and any agent authorised by them in the course of their duties.  

Some additional data may be collected through cookies to optimise the functioning of the Services.

What is a cookie?

A cookie is a small text file containing any type of tracker that is sent to your browser when you visit a website such as Airports & Travel, open an email or use a mobile application, regardless of the device used (computer, telephone or tablet). Cookies are used to remember your preferences as a User so that we can provide suggestions tailored to your interests and needs, without requiring you to log in again each time you visit a page. Cookies may be placed by our site’s server or by that of a third-party application being used. As a result, we may share cookies with our Partners. 
At any time, in addition to blocking cookies, you may disable third-party advertising cookies as a User.
Here is the list of our partner services that use cookies:

• Booking.com Transport Limited
• Booking.com B.V.
• H24Travel Groupe Digitrips
• Travelcar Groupe Free2Move SAS 
• OVH
• Brevo
• Google Analytics
• Google Adsense
• Matomo

We use cookies to analyse Users’ browsing activity and improve the quality of the Services provided. By collecting this data, we can offer advertisements tailored to different profiles, remember actions and preferences, and deliver high-quality, personalised Services without knowing the Users’ personal identities.

There are 3 types of cookies:

Strictly necessary cookies (technical and functional)

These cookies are always active. They are essential for the website to function properly and do not store any personal data. They operate when the User takes actions such as logging into their account, completing forms or requesting services, such as setting their privacy preferences.

Analytics cookies

These cookies are optional and enable us to study the User’s movements around the site and record the content viewed in order to analyse what interests them on the Site. They also enable us to ensure that the Services function properly by verifying that each User has access to the right information and thus continuously provide the best possible Service. 

The User may configure their browser at any time to block or be alerted to the use of these cookies. However, if this category of cookies is blocked, some parts of the site may not function. For more information, see the section « How can I disable cookies?»

Advertising cookies

These optional cookies may be used by our partners, particularly Google and Meta... They make it possible to offer targeted advertisements based on our Users’ interests and provide them with personalised content on other sites as well as on ours. 

As with analytics cookies, the User may configure their browser to block these cookies. If this category of cookies is blocked, our partners will not collect or use this data. As a result, the User will see advertisements that are less relevant to their interests when browsing other websites. 

To learn more about how Google uses these cookies, we invite you to read the page on "Google’s privacy rules and terms of use for cookies". 

How can I disable cookies?

Cookies collect information about the User and their online activity in order to provide them with an optimal service. However, depending on individual preferences, we allow Users to choose how the data collected during their visit to our site is managed. Users can control and delete cookies from their internet browsing at any time. They simply need to configure the consent manager during their visit and access their browser’s privacy settings to manage their consents more precisely. The User is informed that, depending on the changes they make to cookie collection, our Services may not function optimally.

In accordance with the "Informatique et Libertés" law and the provisions of the General Data Protection Regulation (GDPR), SAS Airports & Travel guarantees the User the right to object to, access, rectify and delete personal data concerning them, in accordance with all the rights set out below.

• Article 15 - the right of access: The User has the right to request and obtain a copy of all personal data concerning them, whether or not it is processed. If it is, they have the right to request details of its processing, namely the purpose, recipients, retention period, etc.
• Article 16 - the right to rectification: The User has the right to rectify and/or complete their personal data at any time, and we must amend it as soon as possible.
• Article 17 - the right to erasure (or the right to be forgotten): The User has the right, in certain cases provided for by law, to require their personal data to be erased as soon as possible. Upon receipt of this request, we are required to carry out the requested action.
• Article 18 - the right to restriction of processing: The User has the right, in certain cases provided for by law, to ask us to restrict the processing of the data we hold about them. Once the restriction has been implemented, we may use their data only within the scope of these new conditions.
• Article 20 - the right to data portability: The User has the right to receive the personal data concerning them that they have provided, in an accessible electronic format that they can use and, where necessary, transmit to another data controller, subject to certain conditions provided for by law.
• Article 21 - the right to object: The User has the right, on legitimate grounds, to object to their personal data continuing to be processed by us or our partners, subject to certain conditions provided for by law.

To exercise their rights as specified in Article 4, the User may contact the Data Controller (DPO) by post at the company’s registered office or via the form on our contact page. 

We remind Users that if, after contacting us, they believe that their rights under the « Informatique et Libertés » law have not been respected, they may file a complaint with the CNIL.